If you are not completely satisfied with the Goods you have received, you have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. This is sometimes referred to as a ‘cooling-off period’.
You need to notify Running4Women Ltd of your wish to cancel your order within this time period – by email, for example.
You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods. If the Goods are returned to us within 14 days we will issue a full refund including postage and packaging, or an exchange. The costs of returning the Goods to us shall be borne by you.
You are responsible for the Goods until they reach us. We recommend you use a reputable carrier who fully insures you for the full value of the Goods as we cannot be held responsible for lost or damaged Goods.
Whilst rare, parcels can go missing in the post. We cannot issue replacement orders until 10 working days after dispatch for the UK. This is because we cannot claim from Royal Mail until this time. You must make us aware of this no later than 30 days after estimated delivery (3-5 days after completion email), so we can arrange a replacement or refund. If not made aware during this time we are unable to offer a replacement or refund.
We cannot accept any liability for any loss or inconvenience caused by Goods which are damaged in transit. We endeavour to pack Goods adequately to help protect from damage in transit. If a replacement is requested in place of a refund, we will do our best to replace damaged Goods as quickly as possible but our standard dispatch and delivery times will apply to the replacement Goods.
Tel: 01384 379028